We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Personalized Jewelry, such as engraving, unfortunately are non-refundable due to the customization. Any Jewelry that did not require customization, such as engravings, fall under the 60-day return policy.
To start a return, you can contact us at Support@exhalejewelry.com and we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, so please make sure that you email us first at Support@journeyofgifts.com
You can always contact us for any return question at
Support@exhalejewelry.com or John@exhalejewelry.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received your return, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.